Who provides the service
The service is provided by Tramity. You can contact us at contacto@tramity.com.
Tramity is a private service. It is not Mexico’s Ministry of Foreign Affairs (Secretaría de Relaciones Exteriores), nor the SAT, Mexico’s tax authority, nor the National Institute of Migration (Instituto Nacional de Migración, INM), and it has no relationship with them. The appointment is free on the official government portals, and you can do your procedure yourself.
What the support includes
- Guidance: which procedure fits your case, what the office that will see you asks for, and in what order to do each step.
- Review of your documents before the appointment: that they are complete, valid and with your details written the same way on all of them, according to what the authority publishes for your procedure.
- Arranging your appointment, when the procedure requires one: of the type that corresponds and with your details exactly as they appear on your document.
- Preparation for the appointment or the interview: what to bring, what it is like and how the government fees are paid.
- Follow-up until your procedure is completed.
Before we start, we confirm to you what the support includes in your case.
What it does not include
- The government fees for the procedure, which you pay directly to the authority.
- The decision on your procedure, which always belongs to the authority.
- Going to the appointment in your place. Appointments are personal.
- Legal representation. We guide you on the procedure; we do not represent you before the authority.
Cost
Our fees vary by procedure, country and case. We give you the cost of yours before we start, together with the form and the time of payment.
What we cannot assure
No service guarantees a date, a time frame or the outcome of the procedure. When appointments open does not depend on us, and the authority may cancel or change an appointment. The review of your documents does not replace the authority’s, and the authority may ask you for something more.
If the authority cancels your appointment
We look for a new appointment at no additional cost and stay with you until your procedure is completed.
Your part
- Give us true and complete data, exactly as it appears on your documents.
- Go to your appointment, on time and with the documents the authority requires.
- Let us know if anything about your case changes.
Your data
We use your data for your procedures with us, and we do not ask you for passwords. The copies of your documents are deleted 30 days after your procedure is completed. Your identification and contact details, the history of your procedures and your payments are kept in order to follow up with you and handle requests for clarification; if you ask us to delete them, we anonymize them: we remove your name, your document, your contact details and the personal data from your procedures, and we keep only the record of the procedures and the payments, without your name or your contact details. The details are in the privacy notice.
Complaints
Write to us at contacto@tramity.com with your name, your procedure and what happened. If you are in Mexico and you are not satisfied, you can go to the Procuraduría Federal del Consumidor (PROFECO), Mexico’s federal consumer protection office.